The abrupt shutdown of a North Dakota-based photography business has left couples in several states, including Minnesota, scrambling to locate wedding photos or find new photographers for upcoming nuptials.
Glasser Images owner Jack Glasser said in a statement Friday that due in large part to COVID-19, the studio “just couldn’t afford our ongoing costs, debt repayment, salaries. , rent and other business expenses “. He told customers in an email that he couldn’t offer a refund.
The move leads Johnny Thompson and his wife Crystal Brunner-Thompson to wonder if they will ever receive photos from their wedding in August. They paid over $ 2,000 for the Bismarck event.
“I am an only child,” Brunner-Thompson said. “My parents will never be able to do that again. I don’t have any photos with my parents. I had never seen my father get emotional. It’s just things you can’t get back.
Another client told the Bismarck Tribune that she paid a similar amount up front for Glasser Images to photograph her wedding next year.
Glasser Images photographed weddings in the Dakotas, Minnesota and Colorado without charging for travel expenses, according to the company’s website.
The North Dakota attorney general’s office said it had filed more than 170 complaints about the situation as of Friday afternoon and is investigating.
Glasser’s attorney, Tim O’Keeffe, told the Bismarck Tribune that he and Glasser will try to speak with clients in the coming days.
“He’s going to do his best to take care of everyone, but there are a lot of moving parts right now,” O’Keeffe said. “At this point, there is no answer that everyone will be happy with.”
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